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What Should You Expect From a Self Storage Company?

Updated: Apr 27, 2023

When using a self-storage company, you should expect a safe, secure, and convenient space to store your belongings for a period of time. Here are some specific things you should expect:

  1. Storage Units: A self-storage company should have a variety of storage unit sizes available for rent.

  2. Security: A good self-storage company should have security measures in place to protect your belongings. This may include surveillance cameras, personal gated access, and overnight lighting.

  3. Accessibility: You should be able to access your storage unit when you need to. Some self-storage companies have extended hours, allowing you to access your unit early in the morning or late at night and the really good ones offer 24hr access. Check before making a commitment.

  4. Customer Service: A self-storage company should provide excellent customer service. This may include helpful staff who can answer your questions, convenient online payments and really good companies now offer a 24hr helpline.

  5. Cleanliness: The storage units and facilities should be well-maintained and clean. You should expect a high standard of cleanliness when you store your belongings.

  6. Insulation: Storage containers (shipping containers) should always be insulated to reduce condensation. Check that the roof has been treated inside to keep your contents dry. Indoor units may also require treatment, depending on the material.

  7. Pricing: You should expect fair and transparent pricing. This means that the company should be upfront about the cost of renting a unit and any additional fees that may be associated with using their services. Beware of "per week" quotes. If you are comparing this to a "per month" quote, do not multiply by 4. Instead, multiply by 52 and divide by 12. (There are 13 x 4 weeks in a year as against 12 x months)

Overall, a good self-storage company should provide a safe, secure, and convenient solution for storing your belongings. Be sure to do your research and choose a company that meets your specific needs.

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Know what to expect from your Self Storage Company


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